Japri Foods

How long does it take to ship orders from Japri Foods?
We strive to ship orders within 24 hours of placement, excluding Saturdays, Sundays, and public holidays.

How can I track my order?
Once your order is shipped, we will provide tracking details via email or SMS. You can use this information to track your order through our logistics partner’s tracking portal.

How long does delivery take within India?
Deliveries typically take 3 to 8 working days, depending on the location. Delays may occur due to unforeseen circumstances such as weather, traffic, or other external factors. We will keep you informed in such cases.

Are there any shipping charges?
Shipping charges, if applicable, will be displayed during checkout before payment. All product prices include GST.

Do you charge additional fees for packaging and handling?
No, we do not charge any extra fees for packaging and handling.

Do you offer international shipping?
Yes, we do.

Are there any delivery location restrictions?
We deliver across India, but some remote areas may be outside our network. You can check delivery availability at checkout.

Can I change my delivery address after placing an order?
Address changes may not be possible once an order is confirmed. However, contact us at customercare@japrifoods.com as soon as possible, and we will try to assist if the order hasn’t been shipped yet.

Can I request a specific delivery date or time slot?
Currently, we do not offer date or time slot selection. Deliveries are scheduled based on logistics efficiency.

What is your return policy?
Due to the nature of our products, we do not accept returns. However, if your package is damaged during shipping, please send clear photos of the outer carton and damaged products to customercare@japrifoods.com within 24 hours of delivery. We will review your request and assist you accordingly.

Can I cancel or modify my order after placing it?
Order modifications or cancellations may not be possible once confirmed. However, please contact our support team at customercare@japrifoods.com, and we will assist you to the best of our ability.

What should I do if I receive a damaged or defective product?
Contact us at customercare@japrifoods.com within 24 hours of delivery with clear photos of the damaged product and outer packaging. We will assist you with a resolution.

What is your refund policy?
If you are unsatisfied with your purchase, please email us within 24 hours of delivery at customercare@japrifoods.com. We will review your request and assist you accordingly.

What payment methods do you accept?
We accept multiple payment options, including Credit/Debit Cards, Net Banking and PayTM/Phonpe.

Do you offer discounts or promotional codes?
Yes, we run occasional promotions. Stay updated by subscribing to our newsletter or checking our website.

Is my personal and payment information secure?
Yes, we use advanced security measures to protect your personal and payment details for a safe shopping experience.

What is Japri’s Subscription Model?
Our subscription model is designed for loyal customers who love Japri products. When you subscribe, you get your favorite coffee and tea products at a lower price and receive them conveniently on a regular schedule.

How does the subscription work?

• Choose your preferred Japri products.
• Select your subscription duration – 3 or 6 months.
• Choose the number of boxes you want per month (1 to 6).
• Enjoy exclusive discounts on all subscribed products.
• Get hassle-free, automatic deliveries so you never run out of your favorite beverages!

What are the benefits of subscribing?

• Lower Prices – Enjoy special discounted rates on all subscription orders.
• Convenience – One-time payment, monthly deliveries. No need to reorder.
  

Can I modify or cancel my subscription?
Subscriptions are prepaid and fixed for the selected duration. Modification or cancellation mid-way is not available.

Is there a minimum subscription period?
Yes, the minimum subscription period is 3 months. You can choose between a 3-month or 6-month plan.

Coconut Milk Beverages

What makes Japri Coconut Milk products unique?
Japri offers 100% natural, coconut milk-based tea and coffee premixes that are free from preservatives, artificial colors, and flavors. Our products are cholesterol-free, lactose-free, and trans-fat-free. We offer both No Added Sugar and Jaggery-sweetened variants — giving you a healthier and tastier alternative to regular milk-based beverages.

Are Japri Coconut Milk products dairy-free?
Yes! Our coconut milk-based tea and coffee premixes are completely dairy-free and lactose-free, making them suitable for those with lactose intolerance.

How do I prepare Japri Coconut Milk Tea or Coffee?

• If using a sachet, simply empty one sachet into a cup.
• If using a pouch, add one scoop of Japri premix.
• Pour in 80ml of hot water, stir well, and enjoy! No additional milk or sugar is needed.

Fruit Coffee & Tea

What is Japri Fruit Coffee and Tea?
Japri Fruit Coffee and Tea are unique blends that combine the rich flavors of coffee or tea with real juice powder, creating a refreshing and flavorful twist on traditional beverages.

Are Japri Fruit Coffee and Tea dairy-free?
Yes! Japri Fruit Coffee and Tea are completely dairy-free, lactose-free, plant-based, and vegan.

How do I prepare Japri Fruit Coffee or Tea?

• Hot: Add one sachet to 100ml of hot water, stir well, and enjoy.
• Cold: Add two sachets to 180ml of cold water, stir well or shake, add ice cubes if desired, and enjoy a refreshing iced drink!

How can I contact customer support?
You can reach us at customercare@japrifoods.com. We respond promptly within our working hours.

What are your customer support hours?
Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST. If you contact us outside these hours, we request your patience, and we will respond as soon as possible.

How can I stay updated on new Japri products and offers?
Follow us on social media and subscribe to our newsletter for the latest updates, offers, and product launches.

If you have any additional questions, feel free to reach out to our support team! 😊