1. Returns Policy
Can I return my order?
- We do not accept returns once the order has been delivered.
- However, if you receive a damaged, defective, or incorrect product, we will assist with a replacement or refund.
What should I do if I receive a damaged or incorrect product?
- Contact us at customercare@japrifoods.com within 24 hours of delivery.
- Attach clear photos of:
- The outer carton (showing any visible damage).
- The damaged or incorrect product.
- Once verified, we will provide a replacement or issue a refund as applicable.
2. Refund Policy
When am I eligible for a refund?
- Refunds are issued in the following cases:
- Damaged or defective product: Approved upon verification.
- Incorrect product received.
- Order cancellation by Japri (before shipping).
How will I receive my refund?
- Refunds will be processed to your original payment method (Credit/Debit Card, Net Banking, UPI, etc.).
How long does it take to receive a refund?
- Refunds are typically processed within 7–10 business days after approval.